Need help navigating the Base? We got you.
Whether you’re having trouble with your account, creating a character, tracking your progress, or experiencing a technical issue, the Bandit Base support team is here to help.
How Can We Help?
Account & Login Support
Having trouble getting into your account?
Contact support for assistance with:
- Login issues
- Password resets
- Account access
- Email-related issues
- Account deletion
- Profile problems
Before contacting support about a forgotten password, try using the Forgot Password option on the Bandit Base login screen.
Character Support
Running into problems with your Bandit Dossier or character roster?
We can help with:
- Character creation issues
- Characters not appearing correctly
- Character information not saving
- Profile or character images
- Crew affiliation issues
- Problems editing your character
When reporting a character issue, include your username and the character’s name whenever possible.
EXP, Shil & Rewards
Missing something you earned?
Contact support if you’re experiencing problems involving:
- EXP not being awarded
- Incorrect account levels
- Missing Shil
- Mission rewards
- Achievements not unlocking
- Missing titles or rewards
- Other progression issues
Please include the mission, achievement, or activity involved and approximately when you completed it.
Bugs & Technical Issues
Found something broken in the Base?
If you experience crashes, loading problems, broken pages, buttons that aren’t working, visual glitches, or other technical issues, let us know.
When submitting a bug report, please include:
- A description of the problem
- What you were doing when it happened
- Your device type
- Screenshots or screen recordings, if available
- Whether the issue happens repeatedly
The more information you provide, the easier it is for us to investigate.
Community & Content Reports
Bandit Base is built around creativity and community.
If you encounter inappropriate content, harassment, impersonation, stolen content, or another violation of Bandit Base’s community rules, please report it through the available reporting tools or contact support.
When possible, include the username, character, or content involved so the issue can be reviewed.
Privacy & Account Deletion
For questions about your personal information, privacy rights, or deleting your Bandit Base account, review our Privacy Policy or contact us directly.
Account deletion may permanently remove your characters, progression, EXP, Shil, achievements, rewards, and other account information.
Contact Bandit Base
Support Email: support@silkbanditsclo.com
Website: silkbanditsclo.com
App: Bandit Base
Universe: Banditopia
When contacting support, please include your Bandit Base username, a brief description of the issue, and any screenshots or screen recordings that may help us understand the problem.
Never send your password to Bandit Base Support.
Response Times
We aim to respond to support requests within 2–3 business days. More complicated technical, account, or community issues may require additional time to investigate.
Stay Connected
Updates regarding Bandit Base, new features, Banditopia content, maintenance, and other announcements may also be shared through official Silk Bandits Clo. and Bandit Base channels.
Bandit Base
The Interactive Home of Banditopia.